Shipping Policy

Made-to-Order Production

All RNK Apparel Co. products are made to order, including both custom team apparel and standard, non-custom items. Orders are produced only after a purchase is placed.

Because of this made-to-order process, all orders require production time prior to shipment. Production timelines vary by product type and customization level and are displayed on product pages and at checkout.

Fulfillment Locations

RNK Apparel Co. is a U.S.-based, online-only retailer. Orders are fulfilled through production partners located in the United States and Canada, depending on the product and delivery destination.

This fulfillment model allows us to efficiently serve customers in both countries.

Shipping Destinations

We currently ship to:

United States
Canada

Flat-Rate Shipping

RNK Apparel Co. offers flat-rate shipping for all orders.

Flat-rate shipping costs are clearly displayed at checkout before payment is completed. The flat rate applies regardless of the number of items in an order, unless otherwise stated at checkout.

Shipping Timeframes

Shipping time consists of two separate phases:

Production Time
- Begins after an order is placed
- Varies by product and customization level
- Displayed on product pages and at checkout
Shipping Transit Time
- Begins once the order has been produced and shipped
- Transit times vary based on destination and carrier

Estimated delivery times shown at checkout include both production time and shipping transit time when available.

Shipping Rates & Taxes

Flat-rate shipping charges are calculated and shown at checkout
Applicable taxes are calculated at checkout
For Canadian orders, any applicable duties, taxes, or customs fees may be the responsibility of the customer unless otherwise stated at checkout

Order Tracking

Once an order ships, customers will receive a shipping confirmation email with tracking information, when available.

Incorrect Address or Delivery Issues

Customers are responsible for providing accurate shipping information at checkout. RNK Apparel Co. is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.

If an order is returned due to an address error, additional shipping charges may apply to reship the order.

Shipping Delays

While we strive to meet estimated delivery timelines, delays may occasionally occur due to:

High order volumes
Carrier delays
Weather conditions
Customs processing (for Canadian shipments)

RNK Apparel Co. is not responsible for delays outside of our control.

Contact Information

For shipping questions or order assistance, please contact us at:

Email: info@hockeybag.com

Additional details regarding production timelines, returns, and refunds are available on the relevant policy pages on our website.

Frequently Asked Questions

Are your products made to order?

Yes. All RNK Apparel Co. products are made to order after a purchase is placed, including both custom and non-custom items.

How long does it take to receive an order?

Orders require production time before shipping. Production and estimated delivery timelines are displayed on product pages and at checkout.

Do you accept returns or exchanges?

Because all products are made to order, we do not accept returns or exchanges unless an item is defective, produced incorrectly, or the wrong item was sent.

Do you ship to Canada?

Yes. RNK Apparel Co. ships to both the United States and Canada. Orders are fulfilled through production partners located in both countries.

How much does shipping cost?

We offer flat-rate shipping. Shipping costs are displayed at checkout before payment is completed.

How do I contact customer support?

You can contact us at info@hockeybag.com with questions about your order.