Contact Us

RNK Apparel Co. is a U.S.-based, online-only apparel company specializing in made-to-order hockey apparel for players, families, teams, and fans.

If you have questions about an order, production timelines, shipping, returns, or custom apparel, please contact us using the information below.

Customer Support

Email: info@hockeybag.com

We respond to most inquiries within 1–2 business days.
Please include your order number in your message if you are contacting us about an existing order.

Business Information

Business Name: RNK Apparel Co.
Business Type: Online-only retailer
Products: Made-to-order hockey apparel (custom and non-custom)

RNK Apparel Co. does not maintain a public retail storefront.

Orders are fulfilled through production partners located in the United States and Canada, allowing us to serve customers in both countries.

Before Contacting Us

For faster answers, you may wish to review the following pages:

Shipping Policy – production timelines, flat-rate shipping, and delivery details
Return & Refund Policy – eligibility for defects or fulfillment errors
Custom Product Policy – rules for custom designs, content guidelines, and intellectual property responsibility

These pages explain how our made-to-order process works and what to expect when placing an order.

Custom Orders & Team Apparel

If you are interested in custom apparel for a team or organization, please include the following in your message:

Team or organization name
Type of apparel you are interested in
Approximate quantities
Desired delivery timeframe

A member of our team will follow up with next steps.

Mailing Address

RNK Apparel Co. is based in the United States.
A mailing address is available upon request for official correspondence.

Policy Transparency

RNK Apparel Co. is committed to clear communication and transparency. All policies related to shipping, returns, and custom products are published on our website and are available for review prior to purchase.

Hours of Operation

Customer support inquiries are monitored Monday through Friday, excluding major holidays.